Shipping & Return Policy
Shipping & Return Policy
Last Updated: June 2026
At CoolNest™, customer satisfaction is our top priority. Please review our shipping and return policy below.
Free Shipping
We proudly offer FREE SHIPPING on all orders.
No minimum purchase is required.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high-demand periods, processing times may be slightly extended.
Estimated Delivery Times
United States: 5–12 Business Days
Canada: 7–15 Business Days
United Kingdom: 5–12 Business Days
Australia: 7–15 Business Days
Europe: 7–15 Business Days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
Returns
We offer a 30-Day Return Policy.
You may request a return within 30 days of receiving your order.
To be eligible for a return:
• Item must be unused and in its original condition
• Item must be returned in its original packaging
• Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for items that have been used, washed, damaged by misuse, or are not in their original condition.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos of the item
• Photos of the packaging
We will review the issue and provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If you need to update your shipping address, please contact us as soon as possible.
We cannot guarantee changes once an order has entered processing or has been shipped.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
Thank you for choosing CoolNest™.
Sleep Cooler. Wake Better !